Get instant answers to the most common questions about KinderStories, subscriptions, coins, and stories.
New here? Learn how to create your first character, generate a story, and explore the app basics.
Find details about plans, payments, renewals, refunds, and how coins are included in your subscription.
Manage your profile, language, voice settings, notifications, and devices.
Learn how AI stories, images, and read-aloud audio work — and what to do if something looks or sounds off.
See how we protect children's data, keep stories kid-friendly, and support parents' control over usage.
Fix common problems like crashes, slow loading, missing images, or issues with coins and purchases.
Can't find what you're looking for? Reach out to us directly or share your ideas for KinderStories.
